Support

QUESTIONS, ANSWERED.

Detailed answers about delivery, your account, replacements, payment, and support.

How and when do I receive my order?

Delivery is fully automatic — there's no waiting on a person. The moment your payment is confirmed, your account is reserved and delivered straight to your dashboard, ready to use within seconds.

You don't need to email us or send a receipt; just log in and open the order. In the rare case a delivery can't complete instantly, the system retries automatically and our team is alerted to fulfil it for you.

Where do I find the account I purchased?

Everything lives in your dashboard. After signing in, open Recent orders, click the order you want, and find the Your account section.

Your credentials are hidden by default for privacy — press Reveal account details to show them, then use the Copybutton to grab the full string. Each account is delivered as one complete line that you paste in exactly as-is to log in; there's nothing to split or reformat.

How do I sign in to my dashboard?

You can sign in two ways: with a one-time code sent to the email you used at checkout, or with Discord.

Either way, you only ever see the orders that are provably yours — they're matched to your verified email or Discord account, so no one can view someone else's purchases. If you've checked out with both an email and Discord at different times, you can link them from the dashboard to see all of your orders in one place.

My account isn't working — how do I get a replacement?

Replacements are self-service and instant. Open the order or the replacement page, enter your invoice IDand the exact credential that isn't working, and submit — if it's eligible, a fresh account is delivered to you right away.

A few conditions apply:

  • The order is completed and within the 6-hour window;
  • Each order includes one replacement;
  • The account's details (password, recovery email, etc.) haven't been changed after delivery.

So it's worth testing the account before you change anything on it.

How long do I have to request a replacement?

The replacement window is 6 hours from the moment your order is delivered, and the order page shows a live countdownof exactly how long you have left — so you're never guessing.

Once that window closes the self-service button is no longer available; a short window is standard for instantly-delivered digital goods. For the full warranty terms see our Refund Policy, and if you hit a genuine edge case, contact support.

What payment methods can I use?

Checkout and payment are handled securely by our storefront, and the methods available to you are shown on the checkout screen (these can vary by region).

We never see or store your full card details — payment is processed by the provider, not on our servers. As soon as the payment clears, your order is delivered automatically.

Do you offer refunds?

Because our products are digital and delivered instantly, all sales are finaland we don't issue cash refunds. What we do offer on eligible orders is a replacement of the same product or store credit toward a future purchase.

The full details — including when the warranty does and doesn't apply — are in our Refund Policy. If anything's wrong with an order, contact us first and we'll make it right.

Can I buy more than one account at once?

Yes. Choose the quantity you need at checkout and each account is delivered automatically to the same order.

On the order page they're listed individually, each with its own Copy button, plus a Copy all option to grab them together.

How does the referral program work?

Every account gets its own referral linkon the dashboard. Share it with friends, and when someone signs up through your link they're credited to you and count toward your referral total.

You can track your standing on the leaderboard, where handles are masked for everyone's privacy. It works across both the website and our Discord, so referrals are counted wherever your friends join.

Is my information kept private?

Your orders are tied to your verified email or Discord and are only ever shown to you after you sign in — we don't expose anyone's purchases to other users, and the referral leaderboard masks handles.

For the full picture of what we collect and how it's handled, see our Privacy Policy.

How do I contact support?

The fastest way to reach us is our Discord server, where the team is active and most questions get answered quickly. You can also use the contact page.

To help us sort things out faster, include your invoice ID and a short description of the issue — and for a faulty account, the self-service replacement page is often the quickest fix of all.